Privacy Notice

EWE AG statement on data protection

Data protection and data security for customers and users have a high priority for EWE. The protection of your personal data throughout all of our business processes is of particular importance to us.

This statement on data protection explains which information is collected when you visit our website and how this information is used. The statement does not apply, however, to the websites of other companies that contain a link to the website of EWE AG, or to websites that are linked to from our website.

Collecting, processing and sharing personal data

Personal data is only stored if you provide us with this voluntarily, e.g. as part of a registration, a survey, a price tender, an online application or to perform a contract. Your data is used for the purpose for which it was collected. Furthermore, EWE AG processes and uses data within the framework of data protection regulations for market analysis and to inform you about offers from EWE AG. Data is only used for other purposes if you gave your consent prior to the data being processed.

Your personal data may only be shared with third parties to the extent that this is permitted by law or if you have given your consent. If you make use of the availability check or the online order offered as part of EWE’s telecommunications services, the data you provide is passed on directly to EWE TEL GmbH. EWE AG does not have any knowledge about this data. In this case, your data is collected and used to check availability and to perform the contracted telecommunication services. The same applies to existing customers who use the webmail, online TV or “My EWE – telecommunications” services from EWE TEL GmbH. If you have any questions regarding data protection in respect of these services, please contact EWE TEL GmbH. 

If an application is made to the EWE Group, we collect, process and use your personal data to process your application. Your applicant data is only used for this purpose and within the framework of legal provisions. Your data is always handled confidentially. We only collect this kind of personal data from you that is required for the application process. In addition to personal questions, you may also be asked questions related to the position. Your data will be made available to the managers of the respective Group company. As part of your online application, you can view, edit or delete your data or the attached documents (e.g. CV) at any time. Your data will be deleted at the latest three months after the application process has been concluded. The organisation responsible within the meaning of Section 3 para. 7 of the German Federal Data Protection Act (BDSG) is the Group company named in the respective job advertisement. In the case of speculative applications, the Group company receiving the speculative application is the organisation responsible. As part of processing order data in the application process, we draw on the support of internal and external service providers pursuant to Section 11 of the German Federal Data Protection Act (BDSG).

Use of cookies

EWE uses cookies for some parts of the website in order to ensure excellent customer service, to allow easy access to our products and services and to offer a greater range of services. Cookies are identifiers that are sent to your computer by a web server, in order to identify you for the duration of your visit.

You can configure your browser to let you know whenever sites want to set a cookie, to block cookies or to delete cookies from your hard drive when your browsing session has finished. This will allow you to see when a site is using cookies. We can find out which areas of our website are particularly popular, how our visitors navigate our website and how long they spend in the different areas. This information is analysed for statistical purposes; the individual user remains anonymous.

Web analysis

When visiting our websites, information about the visit (IP address, date, time, pages viewed) is stored. This data is not recorded as personal data, but is collected anonymously. It is shared with third parties in this anonymised form and analysed by them for purely statistical purposes in order to optimise our websites. The anonymised statistical data can no longer be attributed to your user identity by the system.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at https://tools.google.com/dlpage/gaoptout?hl=en-GB or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Social plug-ins

So-called “social plug-ins” are used on EWE AG’s web pages. EWE AG currently uses plug-ins for the Facebook, Google+ and Twitter social networks.

  • Facebook: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can see the design of the Facebook plug-in here: https://developers.facebook.com/
  • Google: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Twitter: Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA

Under certain circumstances information, which may include personal data, may be passed on to the social networks via the plug-ins and then used. EWE AG prevents data from being passed on to social networks unintentionally and without the knowledge of the user by means of a “2-click solution”. In order to activate a desired plug-in, this must first be activated by clicking on the corresponding icon. Only once the plug-in has been activated will information be collected and passed on to the respective social network. EWE AG itself does not collect any personal data via the plug-ins or their use.

When a plug-in is activated, the social network receives information that your browser has opened the corresponding page of our website. This also applies to the activation of the Facebook plug-in, even if you do not have a Facebook account or are not presently logged in to Facebook. This information (including your IP address) is sent from your browser directly to a server run by the respective social network, where it is then stored.

If you are logged in to a social network at the same time, the operator of the social network can attribute the corresponding activities to your account. Furthermore, if you interact with the plug-ins, e.g. by clicking on the “Like” button or by submitting a comment, the corresponding information is also sent to the respective social network.

For more details regarding the purpose and scope of data collected and used by the operator of the respective social network and your associated rights and settings options, please consult the respective data protection advice.

Security measures

EWE takes extensive technical and operational steps to protect data stored by us about you against abuse, accidental or deliberate manipulation or from being accessed by unauthorised persons . Our security measures are subject to a process of continuous improvement in line with technological developments. Our data protection policy is in accordance with the German Federal Data Protection Act (BDSG) and the German Teleservices Act (TMG).

If you have any questions about data protection, you can contact our data protection officer directly:

EWE Aktiengesellschaft
Data Protection Officer
Uwe Kettler
Tirpitzstr. 39
26122 Oldenburg, Germany
T +49 441 4805 0
Email: datenschutz(at)ewe.de